Airport taxi FAQs Questions, answered.
Everything you need to know before you book. Can't find it? Call us on +44 779 142 8144.
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We are happy to help with anything, from a quote to a special request.
Booking
How do I book?
Online in a few steps on our Book Now page, by phone on +44 779 142 8144, or send us a message on WhatsApp or Facebook for a bespoke quote.
How far in advance do I need to book?
Bookings must be made at least one hour before the required pick-up time. For urgent journeys, please call us: we will try to help, but cannot guarantee a vehicle at short notice.
Can I see the price before I book?
Yes. You are shown the vehicles available for your trip and party size, with crystal-clear prices, before you confirm anything.
How do I know my booking is confirmed?
Your booking is acknowledged by email straight away. Once we have checked it and allocated a driver, you receive a second email confirming your booking.
I have booked before. Do I need to enter everything again?
No. Log in on the Customer Login page with the ID and password from your first booking email, and just enter your journey.
At the airport
Where will you drop me off at the airport?
At the most convenient point, often right outside the departures door or just opposite, so you can get out and collect your luggage safely. We will never rush you, especially if you are travelling with elderly passengers.
What happens if my flight is delayed coming home?
We monitor flight statuses and adjust your pick-up time based on real-time information. That is why we ask for your flight number when you book.
Do I need to pay airport parking or drop-off fees?
Parking or drop-off fees incurred during pick-up or drop-off at the airport are typically included in the price.
Can you help me with my suitcases?
Yes. Our drivers are happy to lift your suitcases in and out of the vehicle and help you with them from the terminal to the car.
Your journey
Do you have child seats?
Baby or booster seats can be provided on request. Please add your child's age and weight in the remarks field when you book.
Can I book if I use a wheelchair?
Absolutely. Add the details of your wheelchair in the remarks field (foldable, standard or electric) so we can assign the right type of vehicle.
Should I wait outside for the driver?
No need, especially if it is cold or raining. Your driver will let you know they have arrived, usually with a phone call or a knock on the door. Please be ready at the scheduled time.
How do I contact my driver on the day?
Your driver's contact details, including their phone number, are sent to you before your journey. You can also call us or message us on Facebook at any time.
Can I add extra stops?
Yes. Add them in the first step of the booking form, where available, or tell us when you book. Additional pick-ups and stops are charged extra.
Can I smoke in the vehicle?
No. Smoking is not permitted in our vehicles.
Payment & cancellations
Can I pay by card, or is it cash only?
Both. Our drivers have an in-vehicle card payment system, and you can also pay online in advance when you book.
Can I change or cancel my booking?
Yes, at any time up to one hour before the journey start time, by phone, email, the contact form or your customer account. If you paid in advance, we refund you within 10 days. See our terms and conditions.